Customer Service

Shipping & Delivery

 

Shipping to UK:

 
At scotlandinprint.co.uk we always use 1st class recorded delivery orders will generally be sent out within 24 hours of the order being placed we can ship out only between Monday to Friday, except bank holidays.
Cost of postage is  £4.95 all prints / photos are shipped out in large hard poster / photo tubes so no damage or folding can occur in the posting of any items.
  • Next Day Delivery orders placed on Saturday will be delivered on Monday, except bank holidays
  • A signature may be required on receipt.
  • Next Day Delivery is not available to the following postcodes: AB31, AB33 - 38, AB44, AB45, AB51-56, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.
  • If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.

Shipping to Europe:

Standard Delivery (4-8 working days). The cost of delivery within Europe depends on the weight of your parcel. Total amount will be calculated at the end of your shopping, so you know how much it will cost before you complete your order

  • Please select address, you are available all day long as postman may require a signature on receipt
  • If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
  • Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
 
Privacy & Security

 

To provide our customers secure shopping, we use one of the most secure online ordering systems on the market. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
  • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
  • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
  • Data Integrity - this checks the data being transferred to ensure it has not been altered
Returns & Replacements

 

If you are not 100% happy with your landscape print, or if you think anything in your order is faulty, please get in touch with us as soon as possible, using our contact us page. You ahave 7 days to send your printing(s) back. When you send us something back, it is important that you ask the carrier to stamp and date the 'Certificate of Posting' on your Returns Label, as this proves that you sent it back to us if it gets lost in transit. Please provide us with appropriate information:
  • Order Number
  • Product Name
  • Details of the fault
  • If you want a refund or replacement
 
Payment, Pricing & Promotions

 

Choose from one of few payment options, so you can use any of the cards listed below. We also take security very seriously indeed, so your details will be safe with us. All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
If your card is not authorised, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorise the payment. Don't despair at this stage, because there may still be something simple that can be done to get the payment authorised.
 
Viewing Orders

 

As soon as your order has been sent out, we'll email to let you know. Depending on the carrier we send your order with, the dispatch email we send you may include a unique tracking number which you can use to track the progress of your parcel.
Updating Account Information

 

Setting up an account is very useful and will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters and special offers.
Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address, delivery info and card details.
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